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TERMS & CONDITIONS

Your use of this site is subject to the following terms and conditions.

By continuing to access or use this site, or any service on this site, you signify your acceptance of these Terms and Conditions of service. From time to time, City Showcase Limited (CSL) may modify these terms and conditions. Accordingly, please continue to review these terms and conditions of service whenever accessing or using this site. Your use of the site, or any service on this site, after the posting of modifications to these terms and conditions of service will constitute your acceptance of the Terms and Conditions of service, as modified.

If, at any time, you do not wish to accept the terms and conditions of service, you may not use the site. Any terms and conditions proposed by you which are in addition to or which conflict with these terms and conditions of service are expressly rejected by CSL and shall be of no force or effect.

INTELLECTUAL PROPERTY

You acknowledge that this website, including but not limited to the text, content, photographs, video, audio, and graphics thereon, has been specially designed for presentation in a unique format and appearance, with CSL look and feel ('IP') and that such IP is protected by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of the U.K. and other countries.

Photographs in this site have been taken by various people.  A number have originated from the artists.  However, City Showcase has commissioned many photographs and would like to credit:

Alan Black, Alastair Daly, Alistair Cowin, Andrew Gough, Anika Okoro, Bryn Evans, Chris Dee, Christian Alegria, Chun Pin Lin, Colin Brooks, Daniel Muhindi, David Hone, Debbie Smyth, Denise Arthur, Depo Olukotun, Edward Lui, Fabio Fernandes, Fardousa Abdullah, Hayley Madden, James Sellar , Judy Totton, Justine Renwick, Kant Rathod, Karem Ibrahim, Manuela Luise, Margret Skal, Mark Dafis, Mark Rackham, Mark Simpson, Mia Bezzi, Natalie Morgan, Obi Nwokedi, Oleg Kalninsh, Orlando Addis, Paul Seele, Peter Waters, Ricardo Vargas, Richard Herring, Richie Cuneapin, Roger Sargent, Shanise, Sonja Fowler, Tasha Phillips, Thinkblueskies.com, Tiff Griffiths, Tina Barnard, Yee Cheng, Yvonne McSherry,

Anyone wanting to use any City Showcase photos must credit the relevant photographer as well as City Showcase so must obtain permission from City Showcase and obtain the photographer's name where relevant.

The service that CSL provides through this website is also protected as a collective work or compilation under copyright and other laws and treaties. All individual articles, columns and other elements making up the service are also copyrighted works. You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the site.

Restrictions on Use

You may not use the IP, site or any part of the site, information or product provided for any illegal purpose or in any manner inconsistent with the terms described herein. You agree to use the site and information and product provided solely for your own non-commercial use and benefit, and not for resale or other transfer or disposition to, or use by or for the benefit of, any other person or entity. You agree to protect the proprietary rights of CSL in the site and services provided and to comply with all reasonable written requests made by CSL to protect our contractual, statutory and common law rights.

Disclaimer and Limitation of Liability

You agree that your use of this site, the information and data provided and our services, games and products ordered is at your sole risk and acknowledge that anything contained therein, including, but not limited to, content, services, goods or advertisements (the "contents") are provided "AS IS" and that CSL makes no warranty of any kind, express or implied, as to the Items, including, but not limited to, merchantability, non-infringement, title or fitness for a particular purpose or use. CSL does not warrant that the product, information, services or site and anything therein are compatible with your equipment or free of errors or viruses, worms or "Trojan horses" and is not liable for any damage you may suffer as a result of such destructive features.

Limitation of Liability

CSL will not be liable for any material on the site which may be considered profane, defamatory, obscene, indecent or unlawful. CSL undertakes to consider all comments and/or complaints in connection with site content and, if necessary, will remove any such material from the site.

CSL will not be liable for any advice, facts, opinion or any other information of any kind provided by third parties in features, news, workshops or any other forum and any such advice, facts, opinion or any other information of any kind provided by third parties in features, news, workshops or any other forum should not be interpreted as the advice or opinion of City Showcase Limited.  

We make not warranty or representation that access to our Site or the services and materials offered on our Site will be uninterrupted, timely, secure or error-free, nor do we make any warranty or representation that the content of our Site, or any information given through it, is accurate or reliable.  It does not constitute any financial, legal or other advice and should not be used as a substitute for such advice.

City Showcase will not be liable or responsible for external internet sites and links.  We provide such links for your convenience and information only. 

You agree that we shall not be liable to you for any modification, suspension or discontinuance of our Site or any part of it.

You agree that we have no responsibility or liability for the deletion or failure to store any of Your Content nor for any errors in Your Content.

We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice or statement on our Site that is not ours, including without limitation any such opinion, advice or statement included in any Forum or blog or on any bulletin board provided on our Site. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the content on our Site, whether such content was provided by us or any third party. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through our Site.

NOTHING IN THESE TERMS OF USE SHALL LIMIT OR EXCLUDE OUR LIABILITY TO YOU FOR FRAUDULENT MISREPRESENTATION, OR FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

SUBJECT TO THE FOREGOING AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER CSL NOR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES WILL BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES (WHETHER DIRECT OR INDIRECT AND WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE MATERIALS IN AND/OR FACILITIES OR SERVICES OFFERED THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES (EVEN IF CSL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE). IN PARTICULAR, WE HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH: YOUR INABILITY TO USE OUR SITE OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR COMMUNICATION LINE FAILURE IN RELATION TO OUR SITE, NOR ANY THEFT OR DESTRUCTION OR UNAUTHORISED ACCESS TO, ALTERNATION OF, OR USE OF ANY RECORD, INFORMATION OR CONTENT, INCLUDING YOUR CONTENT.

Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

IF THIS CLAUSE IS UNENFORCEABLE IN WHOLE OR IN PART, THEN IN NO EVENT SHALL THE TOTAL LIABILITY TO YOU OF CSL OR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES FOR ALL DAMAGES, LOSSES, AND CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not CSL, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety

TICKET BOOKING

To book tickets online please use the BUY TICKETS at the top menu or go through WHATS ON.   City Showcase uses PayPal for its payment method – please see Privacy for further information

Terms and Conditions of fulfilment

Your ticket

  • Your ticket may be in the form of paper, wristband, mobile/bar code or chip technology or any such other form that becomes available on the market.
  • At CSL events the talent and venue line-up, billed attractions and workshop listings may be subject to change and ticket purchasers will not be entitled to a refund.
  • Provision of tickets is subject to availability, venue capacity and venue terms
  • Tickets are purchased for your own personal use only and not for re-sale or used as part of any promotion or competition or advertising or for commercial gain without the written authority of CSL. 
  • Tickets are only valid when fulfilled by CSL directly or by any agent named on the CSL website
  • CSL will not take responsibility for the validity of tickets purchased from unauthorised agents or other sources.  Do not buy tickets from street traders and unauthorised agencies. 
  • Tickets are provided on a first come first served basis such that entrance to an event is not guaranteed by the presentation of a ticket and early arrival is recommended 
  • Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled. 
  • No duplicate tickets will be issued to replace lost or stolen tickets
  • In the event of cancellation of an event, CSL will refund the cost of tickets on presentation of the ticket.
  • CSL is not liable for any personal travel, accommodation or hospitality arrangements made relating to the event or the cancellation of the event.

Age restrictions and children

Age restrictions do apply at some events – mainly evening venues. Please see the Age Restrictions advertised for each event/venue.

Delivery of tickets

Tickets will either be posted to the address used at the time of the booking or issued at a collection point.  Tickets will normally be available for dispatch around two weeks before the event dates.  Late tickets may occasionally be available at the event itself – ticket buyers will be informed at the time of ordering. Please see the individual event for the relevant information.

Entry

  • To enter the venue on the day of the event, each ticket holder must present their ticket to the venue to gain entry to the venue.
  • When tickets are being collected at the box office, the booker must take along evidence of the booking along with the booking reference number.
  • Readmission to any event is not guaranteed
  • To facilitate the security, safety and comfort of all attendees, CSL and venue management reserves the right to refuse admission without compensation
  • To ensure safety, venues will often conduct security searches of clothing, bags and all other items on entry and exit and reserve the right to confiscate items (at the ticket holder’s own risk) which may cause danger or disruption to the event or other patrons or are in breach of the Terms and Conditions. 
  • Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the venue or site may be searched
  • Event and ticket types where age restrictions apply are clearly indicated during the booking process.  Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

At the Venue

  • CSL must comply with all of the rules provided by the host venue and is not responsible or liable for any decision made by the venue.
  • Venues are now no smoking zones.
  • CSL is unable to accept liability for personal damages, losses or injuries sustained at any event – including damage and losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons
  • The following items may not be taken into CSL venues:  Alcohol, Drinks Bottles, Cans, Illegal Substances, Portable Laser Equipment and Pens, Unauthorised Professional Film or Video Equipment, Audio Recorders. All such items will be confiscated. 
  • Strictly NO photography within any CSL venue.  Unauthorised cameras, video and/or sound recording equipment may be confiscated at the ticket holder’s own risk. 
  • No refunds will be issued to anyone who is refused entry or ejected from a venue on account of being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings
  • CCTV and film cameras and photographers may be present at the event.  Purchase of a ticket means you consent to filming, photography and sound recording that may include you as a member of the audience and its use in commercial distribution without payment or copyright. 
  • Official merchandise may be available at CSL venues. Please do not buy from unlawful street traders. 
  • Current licensing laws are strictly enforced.
  • Ticket holders may be subject to continuous sound levels that may cause potential damage to hearing. 
  • Ticket holders may be exposed to strobe lighting.

Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products form this website. The shop on this website is primary for the use of third party sellers and these conditions relate to all sales of products from this site.

Our contract

When you place an order to purchase a product from CSL, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Returns

Please review our Returns Policy below, which applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns Policy. 

Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable. 

We will inform you by e-mail if the availability estimate changes or if any items in your order prove to be unavailable.

Despite our efforts, a small number of products may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

All prices are inclusive of VAT unless stated otherwise.

You can return your purchase to us in its original condition within 14 days of the date you received the item, with any seals and shrink-wrap intact, clothing must have labels attached and we will issue a full refund for the price you paid for the item.  Parties other than CSL sell product lines on this website. For example, artists are selling their CDs through this site (third party sellers).  In addition, we provide links to the websites of affiliated companies and certain other businesses.  The returns policy in respect of CSL and of third party sellers is set out below.

Returns

If you receive an item that is different to what was described, or that is clearly in worse condition than indicated, please contact us and your seller directly (this is likely to be the artist from who you have bought the goods through us) to report the defect or damage within 14 days of receiving the shipment. You should be able to reach an amicable agreement with one another. If necessary, you can return your item to the seller for a refund. If you need to return an item due to a fault on the part of the seller, you can request reimbursement for return postage costs, however please bear in mind that you are only entitled to a refund of the total cost of the order. To be eligible for a refund, you must contact the seller within 14 days and you will need to return the item to your seller in the same condition you received it within 30 days of shipment.

Please note that where indicated that items are being sold by third party sellers those items will have been shipped by the third party seller and returns need to be returned directly to the seller and not to CSL.

If the item you purchased is a software title or CD, your seller may refuse to accept the return if the item is not defective, damaged or different than described.  When writing to the third party seller to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise.

There are no returns more than 14 days after delivery. This returns policy does not affect your statutory rights.

Except as described under 'Refunds' below, shipping and handling charges for returning items are borne by the buyer. To ensure the safe return of the merchandise, we suggest that you return any item valued at over GBP 40 with a tracking number such as that offered by Royal Mail Recorded Mail service. If the order is valued at GBP 50 or more, we suggest that you insure the shipment for the value of the merchandise. Find more information below on how your refund will be handled.

Refunds

Where you are withdrawing from your purchase within the first 7 working days after delivery and there has been no error, you will be refunded the cost of the item and the cost of sending the item to you as follows: (1) where you are returning an item that was part of a larger order, you will be refunded the per-item charge for delivery that you incurred, (2) where you are returning an entire order, you will be refunded the applicable per-item delivery charges and the per-delivery charge that you incurred, (3) only standard postage charges for items delivered outside the UK may be refunded  , (4) where an item is collected from you, the seller will have the right to recover the costs of collection from you, and (5) if you use a personalised pre-paid return label, the seller is entitled to deduct the return postage from your overall refund. Please note that, with respect to returns initiated during the first 7 working days after delivery, the sellers is not required to refund the cost of giftwrapping, returning the item, and other services provided to you in connection with your purchase unless you return the item because of an error on the seller's part or because it is defective.

Where you are withdrawing from your purchase between 7 and 14 days after delivery and there has been no error on the part of the seller, the seller is only required to refund the cost of the item. Please note that, with respect to returns initiated during the period between 7 and 14 days after delivery, sellers are not required to refund the cost of giftwrapping, delivery or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, the seller will be entitled to deduct the return postage from your overall refund.

In any case where a refund is necessary - such as when your seller is out of stock and cannot ship, or when you return an item - it is the responsibility of the seller to request that refund. We provide sellers with instructions on how to create refunds.
Sellers may issue full or partial refunds for an order. If a new unwanted item is returned opened, the seller may deduct a reasonable restocking fee from your refund.

Refunds are typically processed by CSL within one week of the seller's request.

Confirming Price

Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your basket. Placing an item in your basket does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your basket and the time you purchase it.

Some discounts are limited-time offers. Also, as the discount we are able to offer for any item is dependent upon its availability,The price will necessarily change on occasion.

We cannot confirm the price of an item until we receive your order.

Customs

When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from CSL, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Other businesses

Parties other than CSL sell product lines on this website.  For example, artists are selling their CDs through this site (third party sellers).  In addition, we provide links to the websites of affiliated companies and certain other businesses.  We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites.  CSL does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party.  You should carefully review their privacy statements and other conditions of use.  All products bought from a third party will be shipped to you by that third party directly and CSL makes no claim in respect of and accepts no responsibility, does not warrant or accept liability for or endorses those businesses or artists.

Losses

CSL will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. CSL does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

Payments/Security

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge (unless otherwise stated)

Further information for overseas customers : The actual price charged to overseas customers will be subject to the exchange rate applied by PayPal. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

You shall make payment of each order to CSL by PayPal at the time of order.  Buy paying,  you confirm that you are authorised to make such purchase and that you are the holder of such card (i.e. that the card is issued in your name).

CSL uses Paypal for accepting payment by credit card. Paypal is an internationally recognised payment gateway and offers a highly secure service. Subsequently, CSL never actually sees your card details, nor are your details held on the CSL server, with Paypal processing your payment and forwarding payment to us.

Paypal account details are entered through Paypal's secure payment web pages. When you get to Paypal's web page you have two options: (a) Proceed without joining Paypal. This option means you will enter your card details and Paypal will take payment but not setup an account for you; or (b) Login or setup a Paypal account.

Paypal is a secure third party payment system.  For Paypal terms and conditions please visit their website www.paypal.com.  You will be sent a confirmation payment email from Paypal immediately once your payment has completed successfully.

Company Status

City Showcase is a not for profit company limited by guarantee - registered in England company reg 4784710

It's registered office is 25 Manchester Square, London W1U 3PY

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